Privacy Policy

01Who we are#

Clips by Lunar Labs ("Clips", "we") is operated by Lunar Limited, Abu Dhabi Global Market, United Arab Emirates. We are the controller of the personal data described here. To reach us about privacy, email [email protected].

02What we collect#

We collect only what we need to make and post your videos:

• Account details from Google sign-in: your name, email address and profile picture. We do not receive your Google password.
• Sign-up details: your email address, where you signed up, and the platforms and plan you chose while setting up your workspace.
• Connected social accounts: the account name, identifiers and the access tokens each social network issues when you connect. Tokens are encrypted at rest and readable only by our posting service.
• Content you give us: brand kits, logos, product or topic descriptions, scripts, and videos you upload.
• Content we make for you: scripts, voiceovers, captions and rendered videos.
• Post performance: views, watch time, shares, saves, likes, comments and follows that the platforms report for posts Clips published.
• Basic technical data: IP address and browser details in server logs, used for security and rate limiting.

03How we use it#

We use your data to:

• create, schedule and publish videos to the accounts you connect, only when you or your Autopilot setting tells us to;
• measure how your posts perform and use that to improve the next ones for your account;
• run your account, provide support and send service emails such as your welcome email and account notices;
• keep Clips secure, prevent abuse and meet legal obligations.

04What we don't do#

We don't sell your data. We don't run advertising trackers or build advertising profiles. We don't use your content, uploads or connected-account data to train AI models, and we don't let our providers do so.

05Google user data#

Clips uses Google sign-in only to identify you, receiving your name, email address and profile picture. Clips' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

06Social network data#

When you connect an account we request only the permissions needed to publish videos and read the performance of posts Clips published. We use that data only to provide Clips to you. You can disconnect an account at any time in Clips or from the platform's own settings, which revokes our access.

07Who processes data for us#

We use these providers to run Clips. Each processes data only on our instructions:

• Supabase: database, authentication and file storage.
• Google: sign-in.
• Anthropic (Claude): writing scripts and hooks from the briefs you provide.
• ElevenLabs: voiceovers, sound effects and music.
• Lunar Labs Studios infrastructure and its video model providers: generating filmed scenes from text prompts. Prompts contain your brief, not your account data.
• Meta (Instagram, Facebook and Threads), TikTok, Google (YouTube), LinkedIn and Pinterest: publishing to, and reading results from, the accounts you connect.
• Our own servers in the UAE region and Supabase's hosting region: rendering and running the service.

08International transfers#

Some providers process data outside the UAE. Where they do, we rely on their contractual commitments to protect it to the standard required by the ADGM Data Protection Regulations 2021 and, for people in the EU or UK, the GDPR.

09How long we keep it#

Account data stays while your account is open. Rendered videos and uploads stay until you delete them or close your account. Email addresses given to us before Clips opened sign-up are kept until you create an account or ask us to remove them. Server logs are kept for up to 90 days. When you close your account we delete your data within 30 days, except where the law requires us to keep a record.

10Your rights#

You can ask to access, correct, export or delete your personal data, to object to or restrict how we use it, and to withdraw consent. To do any of these, email [email protected]; we answer within 30 days. You can also complain to the ADGM Office of Data Protection or your local data protection authority.

11Cookies#

Clips sets only the cookies needed to keep you signed in. We don't use advertising or third-party analytics cookies, so there's nothing to opt out of.

12Children#

Clips accounts are for people aged 18 and over. Clips can be used to make videos for children, but it is not directed at children and we don't knowingly collect children's data. If you believe a child has given us data, contact us and we will delete it.

13Security#

Data is encrypted in transit, platform tokens are encrypted at rest, and access is limited by row-level security so each workspace sees only its own data. No system is perfectly secure; if a breach affects you we will tell you and the relevant authority as the law requires.

14Changes#

If we change this policy we'll update the date above, and for significant changes we'll email account holders before they take effect.